What Is the Difference Between 'Place' vs 'Offer' Credit for Future Tours Buttons?

Understanding the 'Place' VS 'Offer' Credit For Future Tours Buttons

Place Credit for Future Tours (CFFT)

If you have enabled Credit for Future Tours (CFFT) and the tour is within the parameters (example: 21 days prior to departure) agreed upon with the Business Development Team you will see the following button: Place CFFT

  • Ensure you advise the passenger on the Booking Conversation Page (BCP) of any Terms & Conditions specific to your CFFT offering. You can use the pre-loaded template ‘Credit for Future Tours’ (Option for passenger cancelling)
  • This will send the request to the passenger and will be pending their acceptance
  • Once the passenger has accepted, this will update the booking status to ‘Credit for Future Tours’

 

Offer Credit For Future Tours (CFFT)

If you haven't enabled Credit for Future Tours (CFFT) or you have enabled the feature but the tour is outside the parameters (example: less than 21 days prior to departure) agreed upon with the Business Development Team you will see the following button: Offer CFFT

  • This means you are able to offer this passenger the option to convert the money paid into 'Credit for Future Tours'
  • If this is the first time you have offered CFFT to a passenger you will be asked to 'Accept or Decline' the TourRadar terms of use for the CFFT feature as per the below screenshot
  • You will then be prompted to add your own specific Terms & Conditions into a pop-up box embedded in a standard template.
  • Once you have completed your Terms & Conditions please click 'Send'
  • This will send the request to the passenger, along with a message in the BCP and will be pending their acceptance
  • Once the passenger has accepted, this will update the booking status to ‘Credit for Future Tours’