--- title: How To Use Operator General Questions? description: Operator General Question enables customers to reach out to an Operator even if they have not yet decided on a specific tour. --- [Skip to content](https://help.tourradar.com/en/operators/operator-general-questions#main-content) English Show submenu for translations [![TR-logo-2](https://help.tourradar.com/hs-fs/hubfs/TR-logo-2.webp?width=200&height=34&name=TR-logo-2.webp)](https://www.tourradar.com/) Open main navigation Close main navigation - English Show submenu for translations - [Operator Dashboard Login](https://operators.tourradar.com/login) [Operator Dashboard Login](https://operators.tourradar.com/login) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Operator Help Center - TourRadar](https://help.tourradar.com/en/operators?hsLang=en) 2. [Enquiries & Bookings](https://help.tourradar.com/en/operators/enquiries-bookings?hsLang=en) 3. [Managing your Enquiries & Bookings](https://help.tourradar.com/en/operators/enquiries-bookings?hsLang=en#managing-your-enquiries-bookings) # How To Use Operator General Questions? ## The General Questions feature allows potential customers to reach out directly from the TourRadar website, even if they haven't settled on a specific itinerary yet. ### Managing General Enquiries When a traveler submits a general question, it will appear in your **Enquiries & Bookings** tab on the operator dashboard, just like a standard lead. **Prompt Responses:** These travelers are often in the early stages of planning. Responding quickly is key to building trust and guiding them toward a booking. ### Converting a General Question into a Tour Enquiry If a traveler’s general interest turns into a specific tour lead, you can easily transition the enquiry type. This allows you to access the full suite of booking tools for that specific trip. **How to transform the enquiry:** 1. Open the message in your **Enquiries & Bookings** tab on the operator dashboard. 2. Click the **"Add Tour"** button in the top left-hand side of the page. 3. Select the relevant tour from the **dropdown menu** featuring all your active tours. 4. The system will then **convert the General Question into a Tour Enquiry**. **Key Detail:** The **Enquiry ID remains the same**, but the conversion unlocks standard features like quoting, adding custom prices, and managing the booking flow as you normally would for a tour-specific lead. ### ![](https://help.tourradar.com/hs-fs/hubfs/Miller-webp.webp?width=670&height=330&name=Miller-webp.webp) ### Why use "Add Tour"? Converting the enquiry ensures that your sales data is accurate and allows you to send official quotes that the traveler can pay for directly through the platform. It moves the conversation from a general chat to a concrete sales opportunity. - [What's New on TourRadar](https://help.tourradar.com/en/operators/whats-new-on-tourradar?hsLang=en) - [TourRadar Training](https://help.tourradar.com/en/operators/tourradar-training?hsLang=en) - [Operator Dashboard](https://help.tourradar.com/en/operators/operator-dashboard?hsLang=en#main-content) - [Manage Profile](https://help.tourradar.com/en/operators/operator-dashboard?hsLang=en#manage-profile) - [Manage Tours](https://help.tourradar.com/en/operators/operator-dashboard?hsLang=en#manage-tours) - [Reviews](https://help.tourradar.com/en/operators/operator-dashboard?hsLang=en#reviews) - [Promotions](https://help.tourradar.com/en/operators/operator-dashboard?hsLang=en#promotions) - [Growth](https://help.tourradar.com/en/operators/operator-dashboard?hsLang=en#growth) - [Reports](https://help.tourradar.com/en/operators/operator-dashboard?hsLang=en#reports) - [Data Security and Privacy](https://help.tourradar.com/en/operators/operator-dashboard?hsLang=en#data-security-and-privacy) - [Enquiries & Bookings](https://help.tourradar.com/en/operators/enquiries-bookings?hsLang=en#main-content) - [Understanding the Booking Conversation Page (BCP)](https://help.tourradar.com/en/operators/enquiries-bookings?hsLang=en#understanding-the-booking-conversation-page-bcp) - [Managing your Enquiries & Bookings](https://help.tourradar.com/en/operators/enquiries-bookings?hsLang=en#managing-your-enquiries-bookings) - [Private Tours](https://help.tourradar.com/en/operators/private-tours?hsLang=en) - [Optimisation](https://help.tourradar.com/en/operators/optimisation?hsLang=en) - [TourRadar Payments](https://help.tourradar.com/en/operators/tourradar-payments?hsLang=en#main-content) - [Invoicing](https://help.tourradar.com/en/operators/tourradar-payments?hsLang=en#invoicing) - [Remittance](https://help.tourradar.com/en/operators/tourradar-payments?hsLang=en#remittance) - [Awards & Certifications](https://help.tourradar.com/en/operators/awards-certifications?hsLang=en) - [Direct Booking Solution](https://help.tourradar.com/en/operators/direct-booking-solution?hsLang=en#main-content) - [General Information](https://help.tourradar.com/en/operators/direct-booking-solution?hsLang=en#general-information) - [How to utilize the Direct Booking Solution](https://help.tourradar.com/en/operators/direct-booking-solution?hsLang=en#how-to-utilize-the-direct-booking-solution) - [Widgets](https://help.tourradar.com/en/operators/direct-booking-solution?hsLang=en#widgets) - [Payments & Fees](https://help.tourradar.com/en/operators/direct-booking-solution?hsLang=en#payments-fees) - [Payment Link Tool](https://help.tourradar.com/en/operators/payment-link-tool?hsLang=en#main-content) - [General](https://help.tourradar.com/en/operators/payment-link-tool?hsLang=en#general) - [Payment & Fees](https://help.tourradar.com/en/operators/payment-link-tool?hsLang=en#payment-fees) - [Join TourRadar](https://help.tourradar.com/en/operators/join-tourradar?hsLang=en) - [Hosted Trips](https://help.tourradar.com/en/operators/hosted-trips?hsLang=en) [![Chill listening crop-3](https://help.tourradar.com/hs-fs/hubfs/tr-main-blue-256-3.png?width=61&height=24&name=tr-main-blue-256-3.png "Chill listening crop-3")](https://www.tourradar.com) Operator Help Center - TourRadar Copyright © 2026, TourRadar