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How to Manage Travel Agent Bookings and Enquiries?

See steps on how manage and identify bookings or enquiries from Travel Agents

TourRadar connects travelers and travel agents with over 2,500 multi-day operators. This guide helps you identify when you’re speaking to a Travel Agent and how to handle their booking or quote requests.

How to Identify a Travel Agent on the Booking Conversation Page

  1. Go to the Booking Conversation Page (BCP)

  2. Look at the Trip Details section on the left-hand side

  3. If the request is from a Travel Agent, you’ll see:

    • A microphone icon along with the Travel Agent’s name

    • The channel label confirming the agent status      

               Screenshot 2023-09-27 at 3.16.49 PM-2

How to Respond to Travel Agent Requests

Treat these requests just like any regular quote or booking, with a few key differences:

  • Always include the gross price in your quote. This means the full retail price including TourRadar’s commission.

  • Do not discuss commission with the Travel Agent. TourRadar handles all commission payouts directly.

  • Use the BCP to respond clearly and promptly to all requests.

NOTE: If you need assistance with these BCPs, please reach out on the TourRadar tab if needed.