---
title: Which Templates Can Be Used in the Booking Conversation Page?
description: Included in the list below is a variety of different templates that can be used to reply to travelers in the Booking Conversation Page (BCP).
---

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3. [Understanding the Booking Conversation Page (BCP)](https://help.tourradar.com/en/operators/enquiries-bookings?hsLang=en#understanding-the-booking-conversation-page-bcp)

# Which Templates Can Be Used in the Booking Conversation Page?

## Included in the list below is a variety of different templates that can be used to reply to travelers in the Booking Conversation Page (BCP).

To streamline your communication with travelers, we have created a set of response templates within the Booking Conversation Page (BCP). These ready-to-use texts can be easily selected and inserted into a traveler's BCP. Simply customize the content to align with the specific inquiry at hand. Below is a list of templates designed for your use on BCPs, along with the specific scenarios in which each template is most effective.

**General Booking**

- **Requesting a quote:** When a traveler requests a quote to be provided for a specific date/tour
- **Private Quote:** When a traveler requests a quote to be provided for a private tour
- **General Enquiry Response: **Use when responding to general questions
- **Acknowledgement of Enquiry:** When a traveler has set up a page but has not asked any questions
- **Confirm a 48-Hour Hold:** When a traveler has requested a 48-hour hold and you are waiting for them to book the tour
- **On Request - General: **When a booking needs to be requested and will take a few days to confirm 
- **Confirmed Booking: **When you have confirmed a travelers booking
- **Follow up on Enquiry: **To follow up with the traveler when they have been unresponsive
- **Request Flight Details:** If you need the traveler to provide their flight details
- **Withdrawn Tour Template:** When you need to withdraw a departure and can offer alternatives
- **Service Fee - Operator to Customer:** If you need to explain the Service Fee to a traveler

 

**Others**

- **VISA enquiries:** If travelers are requesting Visa information
- **Passenger Early Departure:** When a traveler wishes to leave a tour early 
- **Travel Insurance Queries -** If a traveler would like more information about purchasing Travel Insurance
- **Price Variation post Confirmation:** When you display promotions on a tour after a traveler has a confirmed booking and they ask for the discount to be applied but you are unable to apply it
- **Flight Queries: **When travelers enquire about flights to and from the tour

 

**Cancellation Enquiries & Re-Booking Initiatives**

- **Cancellation Delay Tactics: **To prevent a cancellation when the departure date is still months away
- **Offer Date Change: **Offer traveler date change instead of cancelling
- **Options Excluding Refunds:** When you are unable to offer a refund but can offer alternative options
- **Credit for Future Tours (options for traveler cancelling):** Offering traveler CFFT
- **Rebooking Initiatives: **When offering traveler complimentary Add-on/upgrade options
- **Reduce Final Payment Date: **Offering traveler the option to extend the final payment date without incurring cancellation fees

To find out more on how to access any of the above templates, please take a look at [How To Use Booking Confirmation Page Templates](https://help.tourradar.com/en/operators/how-to-use-templates-in-the-bcp?hsLang=en).

 

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