---
title: Does TourRadar Charge a Cancellation Fee?
description: We understand that plans can change, and you may need to cancel a confirmed tour due to unforeseen circumstances. If a traveler cancels a confirmed booking, cancellation fees may apply based on your s
---

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# Does TourRadar Charge a Cancellation Fee?

Sometimes plans change and confirmed bookings need to be cancelled. Here's what Operators need to know about cancellations, whether initiated by the traveler or by your team.

#### **If a Traveler Cancels:**

- Cancellation fees may apply based on **Operator Terms & Conditions**.
- TourRadar will apply a **commission fee on cancellation(s)** in line with the Operator **Contract**
- The final refund amount to the traveler depends on both of the above

#### **If the Operator Cancels:**

- Inform the traveler **as soon as possible** and explain the situation
- Notify TourRadar **as soon as possible** at **bdms@tourradar.com**
- TourRadar will charge the **Platform Service Fee** on cancelled bookings in line with the Operator **Contract**
- TourRadar will help you manage the refund arrangements
- Cancellations may affect your Operator profile and traveler trust

 

For questions about these fees, please reach out to our team at bdms@tourradar.com, and we’ll be happy to assist.

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