Does TourRadar Charge a Cancellation Fee?

Sometimes plans change and confirmed bookings need to be cancelled. Here's what Operators need to know about cancellations, whether initiated by the traveler or by your team.

If a Traveler Cancels:

• Cancellation fees may apply based on Operator Terms & Conditions.

• TourRadar will apply a commission fee on cancellation(s) in line with the Operator Contract

• The final refund amount to the traveler depends on both of the above

If the Operator Cancels:

• Inform the traveler as soon as possible and explain the situation

• Notify TourRadar as soon as possible at bdms@tourradar.com

• TourRadar will charge the Platform Service Fee on cancelled bookings in line with the Operator Contract

• TourRadar will help you manage the refund arrangements

• Cancellations may affect your Operator profile and traveler trust

For questions about these fees, please reach out to our team at bdms@tourradar.com, and we’ll be happy to assist.