Operator Help Center - TourRadar

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Operator Help Center - TourRadar

Enquiries & Bookings

Enquiries & Bookings

Find helpful information on how to respond to Enquiries & Bookings.

How to Offer Travel Insurance in the Booking Conversation Page?

How to Enable TourRadar Push Notifications?

Understanding the Booking Conversation Page (BCP)

How to Use Operator and Tourradar 2-Way Communication?

How to Delete a Traveler from a Confirmed Booking?

How to Use Internal Notes?

How to Use Templates in the Booking Conversation Page?

Which Templates Can Be Used in the Booking Conversation Page?

How Are Payments Made by Travelers?

How Can Enquiries Be Marked as 'Done'?

How to View Pricing in the Selected Default Currency?

What Items Can Be Edited by Using the Price Calculator in the BCP?

How to Write Effective Prompts for AI?

How to Speed Up Responses with the AI Messaging Tool?

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Managing your Enquiries & Bookings

How and When Can TourRadar Be Notified?

How to Delay a Traveler’s Final Payment?

How Can the Business Support Team Be Contacted?

How to Manage a Pending Booking?

How to Change a Confirmed Booking?

How to Add/Edit Date & Pricing for Quotes?

How to Change the Tour on the Booking Conversation Page?

How to Change the Departure Date?

How to Add an Additional Traveler to a Confirmed Booking?

How to Add Pre/Post Accommodation?

How to Add a Local Payment?

How to Add a Traveler Discount?

How to Process Cancellations Requested by Travelers?

What Is a 48-Hour Hold?

What Is a Tour Confirmation Voucher?

How to Withdraw a Tour Departure?

How to Report Technical Issues?

How to Manage Travel Agent Bookings and Enquiries?

Responding to post-tour complaints

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