Allow a traveler to postpone their final payment (or outstanding balance) due date.
When a traveler asks to delay their final payment, it is up to your team to decide, as TourRadar abides by your Terms and Conditions. Please keep in mind that there is a chance that a traveler may cancel before we collect their full balance. If you offer to delay the final payment and a traveler cancels, you will only have the deposit amount to cover any cancellation fees.
Offering a payment delay can also be a great way to avoid a potential cancellation should a traveler be uncertain of their plans!
- Check how many days prior to departure the final payment is currently due
- Confirm that we have collected enough money from the traveler to cover the cancellation fees should you delay the payment (you can see the payments that have been made under the price breakdown)
- If you are okay with delaying the final payment, advise traveler of the new final payment due date and reach out to us on the 'TourRadar' tab so that we can update it!