To cancel a tour departure after the booking has been confirmed, follow the steps below.
What is a Withdrawn Tour?
A tour departure that you need to cancel after the booking has been confirmed, due to exceptional reasons such as the departure not meeting minimum traveler numbers, conflicts in the region visited or natural disasters.
Notifying Travelers
- You must inform the traveler that the tour has been withdrawn similar to below
- Ideally, you should notify them of the cancellation 60 days prior to departure (before final payment is taken).
- The latest you should cancel a tour is 30 days prior to departure, as the travelers will need to have enough time to make alternative plans.
Notifying TourRadar
- You should also let us know about the withdrawn tour via the 'TourRadar' tab on the booking conversation page (BCP)
- Please advise the reasoning behind the withdrawal and allow us time to try to find alternatives for the traveler
Cancelling Departure
- Send a message on the Booking Conversation Page (BCP) to the traveler, you can use one of our helpful templates. Please specify the reason why the tour is being cancelled and apologize for the inconvenience
- In your message, you should offer any alternative dates or tours that you have that are guaranteed to depart or the option of a full refund
- If no alternatives can be offered from your side, you can advise that TourRadar will assist with finding alternatives
- Once the message has been sent to the traveler, notify us on the ‘TourRadar’ tab and select ‘Booking Cancellation’ as a reason