Find tips below for writing effective prompts to get the best results from the AI messaging tool
The AI messaging tool is designed to save you time by helping you write professional, on-brand messages quickly. To get the best results, you only need to give the AI the key information—short and simple is best.
Here’s how to write prompts that help the AI generate great responses:
🧠 Keep It Short and to the Point
The AI doesn’t need full sentences or long explanations. It works best when you give it clear, concise bullet points.
✅ Do this:
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Tour was cancelled
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Offer full refund or rebook
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Apologize for the inconvenience
🚫 Avoid this:
"Hi, we need to let the traveler know that unfortunately the tour was cancelled. We’re happy to offer them either a full refund or rebook them on another departure. Please make sure to say sorry."
📌 Focus on the Key Details
Just include the most important facts the traveler needs to know. No need to explain why or how—let the AI do the writing for you.
✅ Example Prompt:
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Quote is updated
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Tour filling up
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Offer 48 hr hold
✍️ Use Simple Language
Don’t worry about spelling or grammar in the prompt—the AI will clean it up and turn it into a polished message.
✅ Example Prompt:
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Missing passport details
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Needed 7 days before departure
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Ask traveler to send ASAP
🔁 You Can Regenerate Messages
If the first AI message isn’t quite right, no problem! You can regenerate it or tweak your prompt slightly to adjust the output.
Need More Help?
If you're unsure how to structure a prompt, think: What are the facts the traveler needs to know? That’s all the AI needs to turn your notes into a professional message.