How and When Can TourRadar Be Notified?

To get assistance with a specific booking or enquiry, follow the below steps.

When you need assistance from the TourRadar team with a specific booking or sales enquiry, you can click the "Notify TR Agent" button, and our team will receive a notification.

When to Notify TourRadar

• If a booking is ready to be cancelled (the passenger has agreed to your Terms and Conditions)
• If a refund needs to be processed
• If a passenger has a question about their payment method or plan
• If a passenger has questions about their TourRadar Travel Credits
• If a passenger has a question about their Cover Genius insurance policy
  
  

When NOT to Notify TourRadar

• To respond to a passenger's tour questions or questions submitted by our Customer Service agents on behalf of a passenger (you can respond directly on the BCP)
• To ask if there is a cancellation penalty (TourRadar uses your team's Terms and Conditions)
• To add pre/post accommodation to a booking (you can do this by following the steps here)