Travel plans can change and sometimes travelers may need to cancel their bookings. This guide helps you manage cancellation requests smoothly and ensure clarity for both you and the traveler.
Step-by-Step Instructions:
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Understand the reason for cancellation:
Open the Booking Conversation Page (BCP) and ask the traveler why they want to cancel. -
Offer alternatives if possible and try to retain the booking by suggesting:
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Changing the tour date
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Switching to a different tour
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Communicate any cancellation fees:
Let the traveler know about any cancellation fees based on your Terms and Conditions. -
Get written agreement:
Before cancelling, ask the traveler to confirm in writing that they accept the cancellation fee. - Cancel the booking in the BCP:
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Click the Cancel Booking button in the Booking Conversation Page.
- Enter the total gross cancellation fee amount. If necessary, you can also change the currency.
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- Booking status update
Once you click Cancel Booking, the system will automatically cancel the booking. If the traveler has paid more than the cancellation fee, our team will issue the refund.
If only 1 traveler is cancelling in a group, please do not use this workflow, but rather the one outlined here, as the whole booking itself should remain confirmed.
💡 FAQs or Common Issues
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What if I need help with a cancellation?
Use the Operator tab and message our team with your fee or any questions. -
Can I waive the cancellation fee?
Yes. It’s your choice whether to enforce the fee stated in your Terms and Conditions. -
Can I change my Terms and Conditions?
Yes, email us at bdms@tourradar.com. Updates will only apply to future bookings.