Understanding the Booking Conversation Page (BCP)
      Back to home
      1. Operator Help Center - TourRadar
      2. Enquiries & Bookings
      3. Understanding the Booking Conversation Page (BCP)

      How to Speed Up Responses with the AI Messaging Tool?

      Use AI to speed up and improve your messages by following the steps below

      To help you save time and connect with travelers more efficiently, we’ve introduced a brand-new AI messaging assistant directly within the Booking Conversation Page (BCP)! 

      The AI messaging assistant is designed to help you draft faster, high-quality replies to traveler messages. Whether you're responding to questions about availability, itinerary details, or travel logistics, the tool can generate message responses that you can review, edit, and send — all within seconds.

       How It Works
      • Open the desired Booking Conversation Page (BCP) that requires a response
      • Under the conversation box, you will see the new AI icon ✨

      • In the message box, write only the bullet points or key elements that you want to share
        • For example, if a traveler asks about cancelling, you can write the following:
        • For additional tips on writing effective prompts, check out this article
      • When you click on the ✨ icon, you will see two response styles: 'Sales' or 'Care'
        • Sales: this option is designed for pre-booking enquiries from potential travelers, encouraging bookings with a positive and engaging tone
        • Care: this option is best for handling post-booking enquiries, cancellations, or concerns with a supportive and empathetic tone
      • Once you have entered your prompt, and then click either 'Sales' or 'Care', a message will be generated 
      • If you are happy with the response, click 'Insert' and then you can click 'Send' to send the message. If you are not happy with the response, you can click the 🔄 icon to regenerate a new response

      Why We Built This

      We know responding quickly and clearly to travellers can have a big impact on conversion rates. This feature is designed to help you:

      • Save time drafting replies

      • Maintain a consistent, professional tone

      • Respond more quickly to improve your chances of securing the booking

      A Few Things to Keep in Mind

      • The tool is there to assist, not replace you. You’re still in control of the message content

      • Always double-check the message for accuracy before sending