Which Templates Can Be Used in the Booking Conversation Page?

Included in the list below is a variety of different templates that can be used to reply to travelers in the Booking Conversation Page (BCP).

To streamline your communication with travelers, we have created a set of response templates within the Booking Conversation Page (BCP). These ready-to-use texts can be easily selected and inserted into a traveler's BCP. Simply customize the content to align with the specific inquiry at hand. Below is a list of templates designed for your use on BCPs, along with the specific scenarios in which each template is most effective.

General Booking

• Requesting a quote: When a traveler requests a quote to be provided for a specific date/tour
• Private Quote: When a traveler requests a quote to be provided for a private tour
• General Enquiry Response: Use when responding to general questions
• Acknowledgement of Enquiry: When a traveler has set up a page but has not asked any questions
• Confirm a 48-Hour Hold: When a traveler has requested a 48-hour hold and you are waiting for them to book the tour
• On Request - General: When a booking needs to be requested and will take a few days to confirm 
• Confirmed Booking: When you have confirmed a travelers booking
• Follow up on Enquiry: To follow up with the traveler when they have been unresponsive
• Request Flight Details: If you need the traveler to provide their flight details
• Withdrawn Tour Template: When you need to withdraw a departure and can offer alternatives
• Service Fee - Operator to Customer: If you need to explain the Service Fee to a traveler

Others

• VISA enquiries: If travelers are requesting Visa information
• Passenger Early Departure: When a traveler wishes to leave a tour early 
• Travel Insurance Queries - If a traveler would like more information about purchasing Travel Insurance
• Price Variation post Confirmation: When you display promotions on a tour after a traveler has a confirmed booking and they ask for the discount to be applied but you are unable to apply it
• Flight Queries: When travelers enquire about flights to and from the tour

Cancellation Enquiries & Re-Booking Initiatives

• Cancellation Delay Tactics: To prevent a cancellation when the departure date is still months away
• Offer Date Change: Offer traveler date change instead of cancelling
• Options Excluding Refunds: When you are unable to offer a refund but can offer alternative options
• Credit for Future Tours (options for traveler cancelling): Offering traveler CFFT
• Rebooking Initiatives: When offering traveler complimentary Add-on/upgrade options
• Reduce Final Payment Date: Offering traveler the option to extend the final payment date without incurring cancellation fees