Which Templates Can Be Used in the Booking Conversation Page?

Included in the list below is a variety of different templates that can be used to reply to travelers in the Booking Conversation Page (BCP).

To make it easier and quicker for you to reply to travelers, we have set up response templates in the Booking Conversation Page (BCP). These pre-set texts can be selected and inserted in the travelers' BCP, you just simply need to adjust the content to match the specific enquiry.

Here is a list of templates we have provided for your use on BCP’s and what scenario they should be used in.

General Booking

• Requesting a quote: When a traveler requests a quote to be provided for a specific date/tour
• Private Quote: When a traveler requests a quote to be provided for a private tour
• General Enquiry Response: Use when responding to general questions
• Acknowledgement of Enquiry: When a traveler has set up a page but has not asked any questions
• Confirm a 48-Hour Hold: When a traveler has requested a 48-hour hold and you are waiting for them to book the tour
• On Request - General: When a booking needs to be requested and will take a few days to confirm 
• Confirmed Booking: When you have confirmed a travelers booking
• Follow up on Enquiry: To follow up on traveler when they have been unresponsive
• Request Flight Details: If you need traveler to provide their flight details
• Withdrawn Tour Template: When you need to withdraw a departure and can offer alternatives
• Service Fee - Operator to Customer: If you need to explain the Service Fee to a traveler

Others

• VISA enquiries: If travelers are requesting Visa information
• Passenger Early Departure: When a traveler wishes to leave a tour early 
• Travel Insurance Queries - If a traveler would like more information about purchasing Travel Insurance
• Price Variation post Confirmation: When you display promotions on a tour after a traveler has a confirmed booking and they ask for the discount to be applied but you are unable to apply it
• Flight Queries: When travelers enquire about flights to and from the tour

Cancellation Enquiries & CFFT/Re-Booking Initiatives

• Cancellation Delay Tactics: To prevent a cancellation when the departure date is still months away
• Offer Date Change: Offer traveler date change instead of offering CFFT
• Options Excluding Refunds: When you are unable to offer a refund but can offer an alternative options
• Credit for Future Tours (options for traveler cancelling): Offering traveler CFFT
• Rebooking Initiatives: When offering traveler complimentary Add-on/upgrade options
• Reduce Final Payment Date: Offering traveler the option to extend the final payment date without incurring cancellation fees