---
title: Step 2) Customer Journey
description: Learn how our travelers find your adventures on TourRadar.
---

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1. [Operator Help Center - TourRadar](https://help.tourradar.com/en/operators?hsLang=en)
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# Step 2) Customer Journey

## Learn how our travelers find your adventures on TourRadar.

So how does it actually work? Watch this video to see how our travelers use the TourRadar platform to find the perfect adventure for them:

<iframe width="1280" height="720" src="https://www.youtube.com/embed/UUzIjkGfWYU" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen style="position: absolute; top: 0px; left: 0px; width: 100%; height: 100%; border: none;"></iframe>

 

**How do travelers get in contact with you?**

<iframe width="903" height="508" src="https://www.youtube.com/embed/rwRUTrTB6Kg" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen style="position: absolute; top: 0px; left: 0px; width: 100%; height: 100%; border: none;"></iframe>

 

**Now try it for yourself:**

Visit [www.tourradar.com](https://www.tourradar.com/) and search for one of the adventures that you operate. 

Please make sure you pick an adventure that is operated by your brand so that you can then find your own enquiry later on (you can search by the adventure name, operator name or simply by a destination and filter the results on the left-hand side to only show your brand's adventures).

Once you have found one of your adventures, please open the adventure details page and click the "ask a question button" , send off an enquiry just like I showed you in the above video.

Well done!

We will now show you what happens on your end when you receive a new enquiry: [Email notifications vs Dashboard Notifications](https://help.tourradar.com/en/operators/email-notifications-vs-dashboard-notifications?hsLang=en) .

- [What's New on TourRadar](https://help.tourradar.com/en/operators/whats-new-on-tourradar?hsLang=en)
- [TourRadar Training](https://help.tourradar.com/en/operators/tourradar-training?hsLang=en)
- [Operator Dashboard](https://help.tourradar.com/en/operators/operator-dashboard?hsLang=en#main-content)

    - [Manage Profile](https://help.tourradar.com/en/operators/operator-dashboard?hsLang=en#manage-profile)
    - [Manage Tours](https://help.tourradar.com/en/operators/operator-dashboard?hsLang=en#manage-tours)
    - [Reviews](https://help.tourradar.com/en/operators/operator-dashboard?hsLang=en#reviews)
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    - [Growth](https://help.tourradar.com/en/operators/operator-dashboard?hsLang=en#growth)
    - [Reports](https://help.tourradar.com/en/operators/operator-dashboard?hsLang=en#reports)
    - [Data Security and Privacy](https://help.tourradar.com/en/operators/operator-dashboard?hsLang=en#data-security-and-privacy)
- [Enquiries & Bookings](https://help.tourradar.com/en/operators/enquiries-bookings?hsLang=en#main-content)

    - [Understanding the Booking Conversation Page (BCP)](https://help.tourradar.com/en/operators/enquiries-bookings?hsLang=en#understanding-the-booking-conversation-page-bcp)
    - [Managing your Enquiries & Bookings](https://help.tourradar.com/en/operators/enquiries-bookings?hsLang=en#managing-your-enquiries-bookings)
- [Private Tours](https://help.tourradar.com/en/operators/private-tours?hsLang=en)
- [Optimisation](https://help.tourradar.com/en/operators/optimisation?hsLang=en)
- [TourRadar Payments](https://help.tourradar.com/en/operators/tourradar-payments?hsLang=en#main-content)

    - [Invoicing](https://help.tourradar.com/en/operators/tourradar-payments?hsLang=en#invoicing)
    - [Remittance](https://help.tourradar.com/en/operators/tourradar-payments?hsLang=en#remittance)
- [Awards & Certifications](https://help.tourradar.com/en/operators/awards-certifications?hsLang=en)
- [Direct Booking Solution](https://help.tourradar.com/en/operators/direct-booking-solution?hsLang=en#main-content)

    - [General Information](https://help.tourradar.com/en/operators/direct-booking-solution?hsLang=en#general-information)
    - [How to utilize the Direct Booking Solution](https://help.tourradar.com/en/operators/direct-booking-solution?hsLang=en#how-to-utilize-the-direct-booking-solution)
    - [Widgets](https://help.tourradar.com/en/operators/direct-booking-solution?hsLang=en#widgets)
    - [Payments & Fees](https://help.tourradar.com/en/operators/direct-booking-solution?hsLang=en#payments-fees)
- [Payment Link Tool](https://help.tourradar.com/en/operators/payment-link-tool?hsLang=en#main-content)

    - [General](https://help.tourradar.com/en/operators/payment-link-tool?hsLang=en#general)
    - [Payment & Fees](https://help.tourradar.com/en/operators/payment-link-tool?hsLang=en#payment-fees)
- [Join TourRadar](https://help.tourradar.com/en/operators/join-tourradar?hsLang=en)
- [Hosted Trips](https://help.tourradar.com/en/operators/hosted-trips?hsLang=en)

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