--- title: Step 6) How to Handle Cancellation Requests description: Here you will find steps on how to handle cancellation requests via the Booking Conversation Page (BCP). --- [Skip to content](https://help.tourradar.com/en/operators/how-to-handle-cancellation-requests#main-content) - [English](https://help.tourradar.com/en/operators/how-to-handle-cancellation-requests) - [Deutsch](https://help.tourradar.com/de/operators/schritt-6-umgang-mit-stornierungsanfragen) English Show submenu for translations [![TR-logo-2](https://help.tourradar.com/hs-fs/hubfs/TR-logo-2.webp?width=200&height=34&name=TR-logo-2.webp)](https://www.tourradar.com/) Open main navigation Close main navigation - - [English](https://help.tourradar.com/en/operators/how-to-handle-cancellation-requests) - [Deutsch](https://help.tourradar.com/de/operators/schritt-6-umgang-mit-stornierungsanfragen) English Show submenu for translations - [Operator Dashboard Login](https://operators.tourradar.com/login) [Operator Dashboard Login](https://operators.tourradar.com/login) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Operator Help Center - TourRadar](https://help.tourradar.com/en/operators?hsLang=en) 2. [TourRadar Training](https://help.tourradar.com/en/operators/tourradar-training?hsLang=en) # Step 6) How to Handle Cancellation Requests ## Here you will find steps on how to handle cancellation requests via the Booking Conversation Page (BCP). Travelers will contact you via their Booking Conversation Page (BCP) to request a cancellation of their adventure. When a traveler books a tour through TourRadar, they agree to your **Terms & Conditions** and **Cancellation Policy**. This means: - Your cancellation terms automatically apply if a traveler cancels - **You have full control** to waive part or all of the cancellation fee - **TourRadar will always follow your instructions** when processing a cancellation or refund If you choose to waive fees, just let our support team know and we’ll make the adjustment. These are the steps you should follow when you receive a cancellation request: **Step 1: ** Try to understand why the traveler needs to cancel their trip and if there is an alternative you can offer to avoid the cancellation, for example, a date change or a different tour. **Step 2:** If no alternative solution is suitable, please advise the traveler via the TourRadar BCP of your cancellation fee (\*as defined in the T&C's of your tour). **Step 3:** Only once the traveler agrees to your cancellation fee, please process the cancellation of the tour in your internal system. **Step 4:** Click on the 'Cancel booking' button.  ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXehde3SIZQZM7tUn6ipF4HXC4y6xTmCTY8qyk47qSPIYhz5RJVbL0H_ec7Zn02_LtROxYHYcHevYvMVvikyOANVdAhUWxbVaUrJkyoINphLeJGWkqXrU8e0-OoWbK8Q-tKefsE?key=fk9m2yGsLC5rx_N-3cxN1DG4)**Step 5:** Enter the total gross cancellation fee amount that the entire booking will be charged, select the currency, and the reason for the cancellation. Then, click' Cancel booking' to finalize the cancellation.![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXfqaNnb8cOBpWjuPUPOrsFnNp9KhYRyDEXqzk-BTn7qAYr4xiE3oKST25DE_96GOWzrHbpIxnbB00fVPiZSmi5kQahmlmVvzswJMOokUBtVoT5r63DfS2nxsrCZKkdf-2uSmGI2?key=fk9m2yGsLC5rx_N-3cxN1DG4) Please know that **immediately** after you click ‘Cancel booking’ the booking will be cancelled in our system, and the customer will soon be refunded by our team *(if the cancellation fee is lower than the amount that has already been paid)* If only 1 traveler is cancelling in a group, please do not use this workflow, but rather the one outlined [here](https://help.tourradar.com/en/operators/how-to-delete-travelers?hsLang=en), as the booking itself is still confirmed.  Now that you know how to process a cancellation, move on to [How to Keep Availability Updated](https://help.tourradar.com/en/operators/keeping-availability-updated?hsLang=en). - [What's New on TourRadar](https://help.tourradar.com/en/operators/whats-new-on-tourradar?hsLang=en) - [TourRadar Training](https://help.tourradar.com/en/operators/tourradar-training?hsLang=en) - [Operator Dashboard](https://help.tourradar.com/en/operators/operator-dashboard?hsLang=en#main-content) - [Manage Profile](https://help.tourradar.com/en/operators/operator-dashboard?hsLang=en#manage-profile) - [Manage Tours](https://help.tourradar.com/en/operators/operator-dashboard?hsLang=en#manage-tours) - [Reviews](https://help.tourradar.com/en/operators/operator-dashboard?hsLang=en#reviews) - [Promotions](https://help.tourradar.com/en/operators/operator-dashboard?hsLang=en#promotions) - [Growth](https://help.tourradar.com/en/operators/operator-dashboard?hsLang=en#growth) - [Reports](https://help.tourradar.com/en/operators/operator-dashboard?hsLang=en#reports) - [Data Security and Privacy](https://help.tourradar.com/en/operators/operator-dashboard?hsLang=en#data-security-and-privacy) - [Enquiries & Bookings](https://help.tourradar.com/en/operators/enquiries-bookings?hsLang=en#main-content) - [Understanding the Booking Conversation Page (BCP)](https://help.tourradar.com/en/operators/enquiries-bookings?hsLang=en#understanding-the-booking-conversation-page-bcp) - [Managing your Enquiries & Bookings](https://help.tourradar.com/en/operators/enquiries-bookings?hsLang=en#managing-your-enquiries-bookings) - [Private Tours](https://help.tourradar.com/en/operators/private-tours?hsLang=en) - [Optimisation](https://help.tourradar.com/en/operators/optimisation?hsLang=en) - [TourRadar Payments](https://help.tourradar.com/en/operators/tourradar-payments?hsLang=en#main-content) - [Invoicing](https://help.tourradar.com/en/operators/tourradar-payments?hsLang=en#invoicing) - [Remittance](https://help.tourradar.com/en/operators/tourradar-payments?hsLang=en#remittance) - [Awards & Certifications](https://help.tourradar.com/en/operators/awards-certifications?hsLang=en) - [Direct Booking Solution](https://help.tourradar.com/en/operators/direct-booking-solution?hsLang=en#main-content) - [General Information](https://help.tourradar.com/en/operators/direct-booking-solution?hsLang=en#general-information) - [How to utilize the Direct Booking Solution](https://help.tourradar.com/en/operators/direct-booking-solution?hsLang=en#how-to-utilize-the-direct-booking-solution) - [Widgets](https://help.tourradar.com/en/operators/direct-booking-solution?hsLang=en#widgets) - [Payments & Fees](https://help.tourradar.com/en/operators/direct-booking-solution?hsLang=en#payments-fees) - [Payment Link Tool](https://help.tourradar.com/en/operators/payment-link-tool?hsLang=en#main-content) - [General](https://help.tourradar.com/en/operators/payment-link-tool?hsLang=en#general) - [Payment & Fees](https://help.tourradar.com/en/operators/payment-link-tool?hsLang=en#payment-fees) - [Join TourRadar](https://help.tourradar.com/en/operators/join-tourradar?hsLang=en) - [Hosted Trips](https://help.tourradar.com/en/operators/hosted-trips?hsLang=en) [![Chill listening crop-3](https://help.tourradar.com/hs-fs/hubfs/tr-main-blue-256-3.png?width=61&height=24&name=tr-main-blue-256-3.png "Chill listening crop-3")](https://www.tourradar.com) Operator Help Center - TourRadar Copyright © 2026, TourRadar