Credit For Future Tours
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      1. Operator Help Center - TourRadar
      2. Credit For Future Tours

      What Is Credit For Future Tours?

      Find out more about offering credit to a traveler below

      Previously, TourRadar allowed operators to offer travelers a 'Credit for Future Tours' (CFFT), enabling them to place their booking on hold if they were uncertain about their travel plans. As part of our ongoing improvements, we have discontinued this feature to provide greater flexibility and to prevent us from retaining funds indefinitely.

      Although the CFFT feature is no longer officially available, operators still have options to support travelers who wish to postpone their tours.

      What This Means for Operators

      Operators can no longer officially apply CFFT on the Booking Conversation Page (BCP).  However, if you still want to offer a credit to a traveler, you can follow these steps:

      1. Offering Credit to Travelers
        • Communicate the credit offer clearly in writing through the BCP
        • Clearly outline the terms and conditions of the credit, including any expiration dates or rebooking restrictions 
      2. Cancelling the Booking
        • Once the traveler agrees to accept the credit, cancel the booking (using the ‘Cancel booking button) at the amount you are retaining as a credit
        • Ensure the traveler understands that the funds will be applied to a future booking with your company
      2. Rebooking or Applying the Credit
        • When the traveler is ready to rebook, they must create a new booking 
        • Apply the agreed-upon credit by adding a negative "Other" item in the pricing breakdown
        • Include a clear description so the traveler can see that the credit has been applied
        • The traveler will then pay any outstanding balance beyond the credited amount for their rebooking

      Alternative Option: Offering Free Date Changes

      To encourage travelers to retain their original bookings rather than cancelling, we also recommend offering a free date change as an alternative to credit. This provides flexibility while ensuring the funds remain allocated to an active booking.

      If you have any questions or need assistance with managing cancellations, credits, or rebookings, please do not hesitate to reach out to the Business Development Team.