Step 5) Try It Yourself!

Now, that you are more familiar with the Booking Conversation Page (BCP), let’s try actioning a few tasks by following the below exercises.

You can use the test enquiry you created earlier in the Customer Journey. Just log onto your Operator Dashboard and locate it under Enquiries & Bookings. You can then follow along with the below video or the steps below. 

Step 1: Use a template

• Imagine the test enquiry is a real traveler enquiring about one of your tours
• Open the Booking Conversation Page (BCP) and click on ‘Use a template’ located directly under the response text box
• Please select one of the templates called 'Acknowledgement of Enquiry'. The template will populate the text box
• You will need to customize the template according to the traveler and situation
• Once you have completed the response, click ‘send as email’ and it will be sent to the traveler. They will be notified by email

Step 2: Date change

• Let’s say the traveler has now selected a date
• You are able to add the departure date from your side of the BCP by clicking on the ‘Add Date and Price’ button, selecting the requested date, and then saving 
• The departure date and price will now display on your and the traveler’s BCPs

Step 3: Offer a discount

• Sometimes you may be offering a discount, whether it be for a promotional offer, removal of some services or even just a past traveler discount. This step is so you can understand the ability to edit the pricing on the BCP
• Try applying a discount to the BCP of $50 of your listing currency  
• To apply this discount you will need to click the “Edit” button and then click “Add Item” 
• Select the ‘Discount’ item and add a description
• Make sure when you are applying a discount that you add the (minus -) symbol to the amount you are discounting by
• For example: If the discount is $50 you will need to type the discount as “ -50” in the “Amount” box
• Check the BCP is now correctly reflecting the discount you have added

Step 4: Add Pre/Post Accommodation

• Let’s say the travelers are seeking pre or post-tour accommodation
• Try adding this in the BCP by clicking ‘Edit’ and then ‘Add Item’ again
• Select the Pre/Post Accommodation in the drop-down menu which should then create a pop-up like this:
  
• Fill out the details such as the description (whether this is pre or post-tour) the dates for the additional accommodation, which city they will be in and pricing
• Once you have added the item, don’t forget to click ‘Save’ 
• Your pre/post tour accommodation will now be added to the trip details! Check the BCP is now correctly reflecting this

• Let’s pretend the traveler has asked a question regarding their insurance or a question only TR could possibly answer
  
• When you need assistance from the TourRadar team with a specific booking or sales enquiry BCP, you can use the 'TourRadar' tab, add a short message and our team will receive a notification
• Try using the ‘TourRadar’ tab, fill out the required information and submit a test request to our BD team

Congratulations! You have successfully completed our test exercises!

You are now ready to move on to How to Handle Cancellation Requests.